Paul Kofman

For decades, organizations have operated in departmental silos. Finance manages budgets and forecasting. Legal oversees compliance and litigation. Safety works to prevent injuries and accidents. Risk Management typically manages insurance programs, claims, and loss control. Each department operates independently with distinct priorities and metrics. What if these departments shared a common mission? In reality, they … Read more

Risk management no longer belongs to just one department. A workplace injury, vehicle accident, property claim, or safety incident can affect nearly every part of an organization. Human Resources, Safety, Finance, Legal, and Risk Management teams may all be involved, often at the same time. Although teams may review the same incident, they often do … Read more

Artificial intelligence is rapidly reshaping the conversation around risk management, claims administration, workplace safety, and compliance. Organizations across sectors are increasingly exploring how AI can improve efficiency, streamline workflows, and enhance visibility into operational risks. The technology is also advancing rapidly. AI-assisted tools now summarize claims activity, automate workflows, support predictive analytics, improve reporting consistency, … Read more

Choosing a Risk Management Information System (RMIS) involves stakeholders, workflows, reporting, compliance, and budget. That’s why organizations invest time and effort in choosing a platform. But what happens when the system, once implemented, does not deliver the value you expected? It happens more often than many organizations openly discuss. At some point, leadership and risk … Read more

When an incident occurs, whether it is a workplace injury, auto accident, or liability event, the response timeline begins immediately. However, many organizations overlook a critical fact: The quality of a claim is primarily determined within the first 24 hours. Many organizations still rely on delayed reporting, handwritten notes, emails, or memory to capture critical … Read more

Many organizations treat safety, claims management, and case management as separate functions.  These functions often reside in different departments. They frequently use separate systems. In some cases, these departments do not share information. While this may seem manageable, it often creates gaps that increase costs, cause delays, and lead to missed opportunities. The Disconnect Starts … Read more

Many organizations believe they require a highly customized Risk Management Information System (RMIS) to support their operations. This appears reasonable, as each organization has unique workflows, reporting needs, and internal processes. However, in practice, extensive customization often adds complexity, causes delays, and creates long-term challenges that outweigh its perceived benefits. The Appeal of Customization Customization … Read more

In discussions with risk managers, HR directors, safety coordinators, and finance leaders, I frequently hear similar concerns: These challenges stem not from a lack of effort, but from the absence of systematic, connected digital processes. Many organizations still rely on tools and workflows that do not meet current demands for volume, compliance, or real-time visibility. … Read more

The Overlooked Drivers of Workers’ Compensation Costs When organizations evaluate workers’ compensation costs, they often focus on insurance premiums or claim frequency. However, two of the most influential — and frequently under-managed — factors are Return-to-Work (RTW) tracking and Medical Bill Review integration. These areas do not always receive executive attention, yet they have a … Read more

Many organizations assume that the largest Risk Management Information System vendors offer the best solutions. However, larger brands may not always deliver superior service, flexibility, or value. Privately held RMIS providers often offer stronger accountability, more responsive support, and better long-term partnerships for small to mid-sized organizations. For over thirty years, Recordables has developed RMIS … Read more